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Healthcare Providers

Enterprise Image Exchange


Medicom automates manual processes for locating and accessing prior clinical information. Healthcare providers rely on Medicom to reduce administrative overhead and improve physician satisfaction.

Medicom Healthcare Providers


Scenarios

From physician clinics to large hospital groups, Medicom’s solutions work for providers of all sizes.


HL7 MAPPING TO OUTSIDE FACILITIES

Clinics spend over $5,000 for skilled technical staff to establish HL7 interfaces every time they want to connect with outside facilities.

A VPN connection is required in most cases and must be configured individually to establish the connections.

MEDICOM SOLUTION

Whenever a new interface needs to be established, Medicom will upload a sample HL7 ORM and ORU from the outside facility to our interface builder.

  • HL7 messages are easily mapped using a point and click interface
  • Each clinic will only need a single mapping for all outside facilities
  • Medicom does not require facilities to establish VPN connections


IMAGE VIEWING TROUBLES

While an HL7 interface may be established, clinics frequently have troubles with the HL7 message not returning images to the referring provider.

Referring physicians are often left looking for images on InteleConnect portal or loading on a CD to view images.

MEDICOM SOLUTION

Through Imagex, referring physicians have access to images ordered, directly in their EMR.

  • Imagex HL7 messages include a link to the images and prior images
  • HTML Viewer is an included feature that allows for images to be viewed on the web portal (can be accessed from anywhere), and loads instantly


PATIENT CONSENT AND ACCESS

Every state has different requirements for patient consent when it comes to image sharing with outside facilities.

A typical process for acquiring prior exams will include:

  1. Calling all the patient’s providers
  2. Requesting for the patient’s images
  3. Providing proof of patient consent of sharing images

MEDICOM SOLUTION

  • Patient Link can be integrated with existing patient portals
  • An electronic signature for Release of Information (ROI) can be obtained from the patient electronically and automatically update DICOM records for future image sharing
  • Further automation allows a copy of the signed patient consent to be automatically provided when making electronic requests for exams
  • Patients are able to access, download, and share their own exams from the portal with any providers, including off-network providers, lowering the cost and labor of burning CDs


PATIENT PRIORS

Providers need to manually locate prior studies/exams for patients

Disc Burning

  • Manual and labour intensive to burn or ingest CDs; large healthcare groups burn over 750 discs per month
  • Reports are often printed to accompany a disc
  • Situations arise where discs not received in time, or not available for emergencies
  • Uploading from a disc to PACS can take up to a full business day, delaying a practitioners’ access to images

VPN Connections

  • Studies sent through VPN or cloud sharing options may be missing files
  • Large healthcare groups need multiple VPNs established to outside providers, sometimes even over 50 separate connections are established, and over 1,000 studies are sent/received monthly
  • Reports are often faxes to accompany electronically sent images

Patient Access

  • Patients need to obtain discs from providers to share their images
  • Patients need to fill out requests, and staff needs to manage the calls and requests

MEDICOM SOLUTION

The use of VPNs, discs and cloud solutions can be nearly eliminated with Medicom’s solutions.

Imagex

  • Techs and providers can easily send images and reports to an outside provider using a send destination, including PACS
  • Automation features to fetch and retrieve relevant priors from other providers for upcoming appointments, and eliminates time reconciling between faxed reports and electronically sent images
  • Images and reports can be queried instantly, or pushed from outside providers in the event of an emergency

Uplink

  • Send patients or external providers with an upload link that connects directly with Imagex
  • Can be integrated with existing patient portals to automate acquisition

Patient Link

  • Patients are able to share and manage their own exams through a portal
  • Patient consents and release documents are managed automatically
  • Additional controls for when studies can be released to patient


REDUCING ADDENDA, RE-IMAGING AND RECALL RATES

When priors are inaccessible, patients may be re-imaged/rescheduled or radiologists may perform a wet read.

In the case of a wet read, once priors are received, radiologists will perform an addendum.

MEDICOM SOLUTION

With Medicom, priors are accessible electronically so that radiologists have all of the patient information available to them when needed.


IMAGE EXCHANGE WITH THE VA

The VA’s current method for sending and receiving images with private sector facilities is labor intensive:

  • Send/receive a CD-ROM
  • Establish a site-to-site VPN with each outside facility

MEDICOM SOLUTION

With Medicom’s Imagex solution any provider can connect to VA medical centers to exchange images and reports electronically.

Read more about our VA integration efforts here.